Nova Lynx Soup Spoon 18/0 (Set of 12)

No problem!

✅We'd be only too happy to provide you with a quotation in order for payment to be made via EFT👍

✅Kindly send an email to info@onlinehomestore.co.za with your request.

Please provide the following:
👉Detail of the item/s you'd like us to quote on
👉Name / Business detail you require on the quote (VAT#, etc - if app.)
👉Email address to where you'd like the quote sent
👉Contact info
👉Delivery address

Returns & Exchanges

These provisions apply in the event that you return any Goods to us for any reason:

• We do not accept returns unless there was a defect in the Goods at the time of purchase, and we have agreed in correspondence that you may return them.
• Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs, sockets & manufacturer installation requirements.
• The Goods must be returned to us as soon as any defect is discovered but not later than 6 months of receiving delivery.
• Orders are to be returned:
• with both Goods and all packaging in their original condition;
• Unused, undamaged and in original packaging
• securely wrapped, to ensure no damage whilst in transit;
• including our delivery slip;
• at your risk and cost (Not applicable to faulty product delivered)
• You must inform us by email to info@onlinehomestore.co.za that you would like to return Goods, specifying exactly what Goods, when purchased, and giving full details of the defect or other reason for return. We will then confirm via return mail that you are to return the goods. If you send Goods to us without an e-mail confirming the return, we may not be able to identify sufficient details to enable us to attend to your complaint.
• In returning faulty Goods, please enclose with it a note clearly stating the fault and when it arises or arose.
• The cost of the return is for your account (Not applicable to faulty product delivered)
• Goods are covered by a manufacturer's guarantee/warranty & will in all cases be referred to the manufacturer's service agents for inspection. Please first check the plug, fuse, batteries and the manufacturer's operating/installation instructions.
• Note that we are resellers of products direct from suppliers, we do not provide product training, workshops or the like for any product sold on our website. We will with all requests for training, direct you to the product user manual and or service agents.
• If we agree that the Goods are faulty, we will:
• Also, refund the cost of return carriage;
• repair or replace the Goods as you choose.
• Should a consumer make a purchase & decide to cancel due to the purchase having been made in error or the consumer has had a change of mind prior to or after delivery of the order, a 10% admin / handling fee & applicable re-stocking fee will be deducted from the amount paid by the consumer, to cover banking & admin costs/fees which we have already been charged, the balance of which (Excl. Actual Shipping Fee which in not refundable), will be refunded to the consumer via EFT or PAYFLEX fund reversal, only once the consumer's funds have been cleared in our account & after the item/s have been received back & determined to be in good order. As we don't hold stock & ship direct from supplier, most suppliers will impose a restocking fee (Which may range anywhere between 10-20%) for returns, should this be the case, the consumer will be liable for such a cost which will additionally be deducted from any amount to be refunded. In addition, the return of orders, in such instances, will be at the consumers risk & cost. The returned item/s must reach us within 7 working days of receipt of the item/s having been delivered. If not, we will not accept the return.

• NOTE: In particular, but not limited to, All Bedding, Linen, Curtains & Bathroom items have a 10% minumum restocking fee if returned / exchanged & notification of return must be made within 24 hours of receipt of the order as returns to our supplier are extremely time-sensitive, with product arriving back with us within 7 days of the order having been received, in the original, unopened packaging.
• For all returns & exchanges with no manufacturing fault, we will require an image/s of the product in its unopened state, in original packaging before a return will be arranged.
• We strongly encourage the consumer to ask as many questions as possible prior to placing an order as returns in these instances can become costly for the consumer.

It must be noted that due to us shipping directly from suppliers, in the unlikely event of an out-of-box-failure (Item is received and immediately found to be faulty), unlike a brick and mortar retail store where you will take the item back for an immediate exchange, as they hold stock on hand, we will arrange a collection of the item to be sent back to the supplier for assessment or may direct you to a service agent nearest to you, after which the supplier will ship a replacement item directly back to you should any manufacturer faults be confirmed; unfortunately this comes at the expense of 'time" & it could take up to 10 working days for you to receive the replacement unit as we don’t provide loan units.

Delivery/Shipping

• The delivery fee will be billed at checkout. The delivery fee and cost of purchase must be paid in full at checkout in order for an order to be dispatched.
• We don't offer a collection option, since we trade online only & typically ship directly from suppliers across SA to consumers nationally within the borders of SA.

• Guide to general basic shipping rates to major centres throughout SA:
• Order Value of R4999 or less:
• SA= R99 (Item dependant) 
• Shipping rates may also vary dependent on the items being purchased,  based on the size & volumetric of the consignment – more bulky items will attract a higher shipping rate
• *FREE Shipping on all orders over R5000.00 within the borders of South Africa to major centres
• *Regional/Outlying surcharges will still apply if applicable
• *With exception to bulk orders which will be subject to a shipping cost dependent on the items being purchased, size and volumetric of the shipment and destination.
• International - Please contact us at info@onlinehomestore.co.za for a quote; the R1500 stated at checkout is estimate only and not a final cost. (T's&C's Apply)
• We don't ship outside the borders of South Africa
• All International / Cross-Border orders are subject to a shipping cost & do not qualify for free shipping as may be the case for orders within the borders of South Africa to major Centres
• Regional / Outlying surcharges apply to shipments to these areas as defined by The Courier Guy
• Goods are delivered within 4-7 (Unless otherwise stated on the product page) business days (**To Major Centre's), dependent on where you live in South Africa, from the day you place an order to purchase the Goods. Regional Centre's & Outlying Areas may take a day or two longer, although every effort is always made to have orders delivered ASAP.

Outlying/Rural Areas Surcharge (*As defined by The Courier)

Higher courier costs may apply to outlying/rural areas (As defined by The Courier). This surcharge can only be established/provided if the consumer enquiries prior to placing an order or if not enquired, only after the order has been placed.

Should a surcharge apply to your area of delivery, this will be communicated to you ASAP. The surcharge will be payable via EFT, prior to the order being dispatched, failing which, we reserve the right to cancel the order and reverse the payment made via PAYFLEX or EFT.

It must be noted that we do not apply a mark-up to any courier costs, aiming to simply cover the actual cost of shipping. These costs cannot be absorbed into the margins of items as this will not allow us to remain competitive with our pricing.

*Click HERE to view Route Guide for Rural, Outlying or Remote Areas*

• Our carriers are outsourced & deliver between 09h00 and 17h00 from Monday to Friday (excluding public holidays). Our ability to deliver efficiently & timeously is subject to the availability of product ordered and the provision of an accurate & comprehensive delivery address, including correct contact details of the consignee. Orders cannot be delivered to a P.O.Box. Deliveries to a FARM carry a surcharge imposed by The Courier Guy.
• Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
• If we are not able to deliver your Goods within 7 days working days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
• We may deliver the Goods in instalments if they are not all available at the same time for delivery or are sourced from different suppliers across the country.
• Goods are sent at our risk – unless sent by the suppliers own courier - until signed for by you or by any other responsible person you have appointed at the delivery address.
• All Goods must be signed for on delivery by an adult aged 18 years+. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit or short-delivered, you must refuse the delivery and immediately contact us so that we may investigate & dispatch a replacement quickly and minimize your inconvenience.
• Please provide us with as many images as possible of any visible damage to the parcel/s
• Product damaged in transit will be replaced – we will however require images of damages in order for us to claim from our courier.
• If damages / shortages are not reported immediately or within 24 hours of delivery, we will not be liable or able to assist.
• Upon signing for delivery, whether via signature or PIN it is accepted as your confirmation that the order has been delivered correctly & in good order.
• Signing "Unchecked", "Not Checked" or similar is not acceptable.
• If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. We are therefore not liable to you for any expense or inconvenience you may incur on account of delayed delivery or non-delivery.
• All goods will generally be delivered direct from the manufacturer/supplier. When delivery of the Goods has been arranged directly with the manufacturer / supplier, you will be subject to the manufacturer's delivery policy.
• Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.
• Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
• Orders collected by a client's own courier are handed over in good order, for which we take no responsibility in terms of condition that the order may be delivered to the client. All care is taken to ensure that orders are packaged safely for courier transport.

Foreign taxes and duties

• If you are not in South Africa, we have no knowledge of, and no responsibility for, the laws in your country.
• You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

Check out our FAQ's page for answers to Frequently Asked Questions - Click HERE